First Class POS, LLC is an alternative to your traditional support channels for your software support needs. We provide a “First Class Experience” that we believe is lacking in the help desk and data management industry.  We believe the success of a POS help desk is the technician’s ability to answer all inbound customer calls and handle the spontaneity of any issue that only industry experienced and professional people can deliver.

With our support experience and understanding of our customer’s needs we can work with our software vendors and internal teams to develop new and custom solutions that can enhance and improve our clients unit behaviors.  This is accomplished by being flexible to customer’s needs as they arise and scaling up or down when they change.

We also work with our partners to provide additional services that are not direct support services.  Some of the services are email hosting, FTP hosting, above store (cloud) reporting as well as PCI consulting services.

Whether you have 1 restaurant today and 100 tomorrow, First Class POS is your solutions partner that you can count on for years to come.

At First Class POS we realize that the need for service doesn’t stop at the Terminal or Back of House.  For that reason, we pride ourselves on having the knowledge to support HME, Fast Track, QSR Kitchen Systems, Logic Controls Kitchen Systems, JTech Customer Paging solutions, and full scale POS System Design utilizing all new technologies as they emerge.  Likewise, our commitment to our customer’s doesn’t stop at the helpdesk level.  At First Class POS we have access to Full-Time field technician resources that ensure 100% Customer Satisfaction 100% of the time.  We fix it right, we fix it now, and we fix it right now!